Körlogg Support

Most questions are answered in Help and FAQ.

Mileage log for drivers in Sweden, Denmark, Norway, Finland, Germany, Austria, the Netherlands and Poland · Amir Alagic (enskild firma), Sweden.

Email us at support@korlogg.com. We normally answer within two working days. Please include your phone model and its iOS version.

Our new address is being set up. If you get no answer there, write to avelan.sverige@gmail.com.

Frequently asked questions

A trip was not recorded

iPhone: check that location access is set to Always and that Motion & Fitness is allowed for Körlogg in iOS Settings, and that Low Power Mode is off. Android: check that location is set to Allow all the time with precise location, that Physical activity and notifications are allowed, and that battery use for Körlogg is Unrestricted (Samsung and some other phones close apps in the background otherwise); the checklist under More › Automatic logging shows what is missing. Trips shorter than 300 metres are ignored. You can always add a trip by hand with the plus button, or log a saved route with one tap.

The distance is not the same as my odometer

GPS measures the road driven and can differ by a few percent. Tap the trip and edit the distance; the app keeps the GPS value visible so you can see what was changed. Enter your odometer at the start and end of the year on the vehicle screen and the report shows the difference.

Two trips were merged into one

Open the trip. If the car stood still for more than two minutes along the way, the app offers to split the trip at that stop.

Does the app drain the battery?

Between trips the app only listens for motion and significant location changes, which costs almost nothing. GPS is on only while you drive; iOS shows the location indicator and Android shows a "Trip in progress" notification while it is.

Can my employer see where I am?

No. There is no server and no account. Your employer only sees the report you choose to export and send.

Can I use Körlogg on both my iPhone and iPad, or keep a backup?

Yes, with Pro. Turn on Sync between devices under Settings on each device, signed in with the same Apple Account. Your trips are stored in your own iCloud, not with us. The same trip is never saved twice, even if two devices in the car log it; let only the phone you carry in the car log automatically.

How do I cancel the subscription?

Subscriptions are managed by the store you bought from. On iPhone open Settings › your name › Subscriptions; on Android open Google Play › Profile › Payments & subscriptions › Subscriptions, and cancel there. Cancelling stops the next renewal; you keep Pro until the end of the paid period. A free trial that is cancelled before it ends is never charged.

I bought Pro and it is not active on my new phone

Open More › Pro and tap Restore purchases while signed in with the same Apple ID (iPhone) or Google account (Android). A purchase belongs to the store it was made in: a Pro bought on iPhone does not carry over to Android, or the other way round.

What is included in Pro?

Export as PDF and Excel, several cars and drivers, the mileage allowance and odometer check, preset routes, all trips open (without Pro the 25 most recent), iCloud sync and, from Körlogg 2.0, the Bluetooth beacon. Logging trips is unlimited without Pro too.

Is Körlogg an official Skatteverket app?

No. It follows the content Skatteverket recommends for a körjournal, but it is not affiliated with or endorsed by Skatteverket.

Which languages are supported?

Swedish, English, Danish, Norwegian, German, Dutch, Finnish and Polish. Körlogg starts in your iPhone's language, and you can change it in the app. Each car follows one country's rules, chosen separately from the language, so changing the language never changes your figures.

Privacy and deletion

See the Privacy Policy. To delete purchase data held by our processor, see Request data deletion. Trips are on your device, and in your own iCloud if you turn on sync: delete them in the app or by deleting the app.